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Fabulous Feedback


Though Opera Software's Quality Assurance (QA) department works tirelessly to find problems that affect end-users (that's you), it's impossible to test all possible configurations and to find all possible problems. Thus, we rely on end-users to help find the problems we've missed.

There are several methods end-users can use to communicate their feedback to us:

The BTS is the best method when end-users run into issues they believe are bugs and they want them fixed. QA employees at Opera Software spend much of their time in the BTS, filing and analyzing bug reports, communicating with developers, and verifying bug fixes. The system makes it easy to track issues and compile relevant information, so any developer viewing a bug report can quickly understand the issue and spend time fixing it rather than analyzing it and gathering information.

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In most cases, the bug reports we receive have all the required information, so there is no reason to contact bug reporters. In a small number of cases, we need additional information, so the bug reporter is contacted through the BTS.

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The Opera Community Forums and newsgroups are a great place for end-users to discuss issues and gather information before filing bug reports. The forums and newsgroups are not an official way of contacting Opera's QA dept., though we do frequent both the forums and newsgroups. Thus, there's no guarantee that an Opera employee will see your post, let alone act upon it and follow-up internally. Developers generally do not visit the forums and newsgroups, as they're busy coding!

Dazed and Confused release Cats & Dogs Under the Help menu on Opera for Desktop, users can report problems with the site they're currently viewing and provide a short description of the problem. This information is sent directly to Opera where it's collated in a database. We use this information to augment bug reports by indicating the frequency of problem reports. Reporting a site problem this way does not submit a bug report. Users comfortable reporting bugs should use the BTS instead.

Many of our development teams maintain blogs to communicate with end-users, such as the Desktop Team blog, Mac Team blog, Core Team blog, Opera Mobile blog

, and Opera Mini blog. Though these blogs do allow comments, blog comments are a suboptimal means of leaving feedback on a software release. Instead, forums or newsgroups should be used for discussing issues and the BTS should be used for submitting bug reports.

Your feedback is important, so please take a moment to think about which method is most relevant for the feedback you want to provide.

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  • As Opera Mini gains more users around the world we're trying to make sure that it works well for everyone. As part of this we're adding more of the data centres where the web pages you request are formatted, compressed and sent on their way to your phone. The first new data centre is in the USA.

    To make this work we've had to make some changes in the Opera Mini server software. We need your help to test the system before we trust it with all the Opera Mini users (because that's a lot of people).
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    So, if you want to help you just need to download and install a special version of Opera Mini 4.1. It can be installed on your phone at the same time as the normal version. You can find it here:
    http://mini.opera.com/globaltest/

    Edit: The test client is called "Mini Global Test".

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    The main difference you'll probably notice is that page titles are all prefixed by either "[EU]" or "[US]" depending on which data centre you're currently using. You'll be allocated to one or another depending on where you are in the world and which is busier. There are some other changes and I'm curious to see if you spot them :D

    Remember, this is a test so it might not always work correctly, we might sometimes have to make changes or fix things. You should keep your normal Opera Mini around as well.
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  • Leave no platform behind


    After we announced last week that the first beta was expected on July 15th, many of you asked if we would offer a Symbian version. We will offer a Symbian version of Opera Mobile, but you will have to wait a while. We do not yet know when the Symbian version will be ready because development and quality assurance on mobile devices is time consuming. In the meantime Opera Mini

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    is a great alternative for Symbian users. On July 15th, we’ll release that first beta for Windows Mobile. Then we need your feedback and ideas to help us improve the browser.

    One of the reasons I like working at Opera is that we’ve always supported a number of platforms. One of the slides from our last quarterly presentation shows 20+ supported operating systems. It’s a challenge for a growing company, even with the engineering talent we’re fortunate to have. But supporting a variety of platforms is part of our DNA. It’s the foundation upon which Opera is built. We believe it’s the right thing to do because more people can get the Web where they are, on their terms, on their device. I think that’s a noble cause, but it takes time to do it right.

    We have a unwavering focus on the craft and quality of our browser. That’s the main reason many of you choose Opera. We will never compromise that.

    In the meantime, while you’re waiting for the first beta of Opera Mobile 9.5, here’s a list of some of the official Opera blogs:

    http://my.opera.com/operamini/
    http://my.opera.com/dragonfly
    http://my.opera.com/core/blog/


    http://my.opera.com/operaqa/blog/


    http://my.opera.com/WebApplications/blog/


    http://my.opera.com/macteam/blog/

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    http://my.opera.com/desktopteam/blog/

    Have a great week, and rest assured that our engineers are working hard to give you a great browser next week..

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  • Where did Opera Mobile v9.0 go?


    Daniel Goldman over at Opera Watch just answered a question many of you have asked: “Where did Opera Mobile v9.0 go?”

    Well, here’s the answer:
    “The Opera Mobile browser will include the same rendering engine, Presto, as the Opera 9.5 desktop browser. In addition, the Opera SDK

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    (Software Development Kit) that is used for embedded devices also uses the latest Presto rendering engine.”

    We basically skipped v9.0 and went right for v9.5. This will make it easier for web developers to figure out what standards support we offer across our browser products.

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  • Techshare India 2008



    Early Monday morning this week, I landed at the cold Indira Gandhi Airport in New Delhi alongwith my dear friend Mr. Charles McCathieNevile

    . We were there to attend Techshare India - a conference-cum-exhibition on accessibility. Charles (or Chaals) was speaking at the conference as well. I’ve attended quite a bit of these “paid conferences” in the recent months and have been utterly dissapointed - but this definitely changed after Techshare India.

    I have to say it was one of the most well organised conferences I’ve been to, very well thought through and tediously implemented. The organization committee headed by Shilpi Kedia Driven to Kill psp completely deserve a big thank you from all of us.

    More impressive though, which I think is why I was so impressed by the conference, was the passion and energy of the delegates. We had people from different parts of the country coming ahead and talking about a crucial but often ignored subject - giving everyone an equal oppurtunity. If you think of the web, I am referring to making content accessible to everyone and anyone. My beleif in the importance of making sure our web content is accessible was re-inforced when I witnessed the zeal with which more than half of the participants with various different kinds of dissabilites were discussing these issues with so much understanding and knowledge. These people have not let the challenges they face affect their passion to stay ahead of others. It was a truly humbling and encouraging experience. I feel proud to say I work for a company where “equal oppurtunity” truly stands for a lot.

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  • Chris Mills, editor of dev.opera.com Smile Pretty

    Sweet November movie Going in Style full After the Sunset move , tries to “demystify the world of mobile web development” in his latest article over at Vitamin.

    If you’re wondering how to “mobilize your website”, this is the article for you.

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  • We did a server upgrade yesterday. See below for changelog. Thanks to our great users, we found out this morning that there were a couple of regressions, like a problem downloading things in Opera Mini. After some discussions in the forum, where we figured out how to reproduce, the server guys did a great job fixing it very fast, and now it’s working! :yes: That’s one great advantage of having such a wonderful community as Opera has. We have very many dedicated users who do their very best to assist us. Thank you all!

    Changelog:
    • Added a simple UI to the server-side preferences that exists. Go to ‘opera:config’ to configure some settings.
    • Tweaked phonenumber detection, there should be somewhat Observe and Report divx fewer false positives now, but you can now also disable the feature on the opera:config page.
    • Increased the default timeouts to 40 seconds from 20.
    • Updated to a HTML rendering engine to be similar to the latest Opera 9.5 weekly release.
    • Fixed support for entering hostnames starting with a number (eg, 360.yahoo.com) as a URL without the starting http://
    • Made content folds visible even when the background is black.
    • Fixed inter-page links ().
    • Fixed clipping rectangle for iframes with hidden overflow css properties, this bug caused some links inside some iframes to be unclickable.
    • Fixed HTTP basic auth for pages with non-7bit authentication realm.
    • Pages with nested tags are now somewhat easier to navigate, it’s now possible to follow both the inner and the outer link.
    • New WML stylesheet.
    • Various optimizations resulting in the average transcoding time to be 20% lower.
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  • Opera Mini at Mobile World Congress


    We’re going to Barcelona!

    Bad News Bears dvdrip Once again we’re taking the trip to Barcelona to attend Mobile World Congress. This is absolutely the biggest event of the year for the mobile industry, and the
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    place to be for anyone who is interested in the new developments and products that are coming out.

    This year we have an excellent show planned. We’ll have a stand where we will be showing our products, doing demos and having fun. These four days in Barcelona are always hectic, but are also incredibly cool, and if you have the chance to drop by our booth, do so.

    Our stand will be in Hall 2, Stand 2C76.

    We’ll be showing off our latest Opera Mobile 9.5 and, of’course, Opera Mini running on lots of cool phones. There will also be some widget demos, and a Nintendo Wii for you to play browse with :).

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  • Hola!

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    If you happen to be at the Mobile World Congress in Barcelona next week, you can catch a sneak peak of Opera Mobile v9.5 at our booth.


    If you’re not in Barcelona next week, we have a video for you right here:

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  • As part of a much larger effort to identify validation trends, in January 2008 I validated URLs from Amazon's Alexa Global Top 500 (January 2008 snapshot). In a recent discussion thread on the W3C's Validator mailing list, I brought up some of the results of this process.

    A request was floated to make the full results of validating the Alexa Global Top 500 available for examination, so here they are.

    I ended up successfully validating 487 of the URLs from the Top 500 list as part of this wider validation study covering millions of URLs. This Alexa list has some quirks due to its global coverage - the most prominent being that regional variants of some of the most popular sites are heavily (over)represented. 61 of Alexa's Global Top 500 are all Google regional variants!

    The results overview covers the usual details that the validator produces: the character set used to validate, the Doctype FPI, the number of warnings, general errors and fatal errors, along with pass/fail validation judgment. The ultra-brief version of these results is: 32 of the 487 URLs passed validation (6.57%).
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    Role Models hd For those wishing to dig even deeper, a full list of the error types and error counts for each type is also available for every one of these URLs.

    Detailed Error Results Pages: 1
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    , 2, 3, 4, 5
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